FAQ
- How do I make a Bylaw Enforcement complaint?
- How do I make a Dog Control complaint or inquiry? (Dog Control)
- How do I make a Zoning complaint? (Zoning)
- How do I make a Building complaint? (Building)
- How do I make a Park complaint? (Park)
- How do I reach the Bylaw Enforcement Department? (General Questions)
- How do I know if you can help me? (Services)
- A Bylaw is not associated with my area; what should I do? (No Regulatory Bylaw)
- Will my neighbour find out if I am reporting on him/her? (Privacy and Confidentiality)
- I am having a problem with a dog in my neighbourhood. Can you help? (Area with or without Dog Control)
- My neighbour had fireworks, what can I do? (Fireworks)
- How do I report a noise complaint? (Noise)
- What happens when I make a formal complaint? (Process)
- I didn't find what I wanted; what should I do? (General Questions and Contact)
How do I make a Bylaw Enforcement complaint?
- Please submit an Online Complaint Form for the regulatory Bylaws enforced by the Bylaw Enforcement Department (Excluding Dog Control Bylaws, Zoning Bylaws, Building Bylaws and Parks Bylaws —see below).
- If you have a Noise Control Bylaw complaint, attach a Noise Information Sheet with your Online complaint.
How do I make a Dog Control complaint or inquiry?
- Please submit an Online Dog Control Complaint and Inquiry Form
- Noise Bylaw covers barking dogs. Please complete an Online Complaint Form and attach a Noise Information Sheet to your Complaint.
How do I make a Land Use/Zoning complaint?
- Please direct your Land Use and Zoning general questions to plandept@rdck.bc.ca
- Complete an Online Bylaw Enforcement Complaint Form when you are ready to complain.
How do I make a Building complaint?
- Please direct all building complaints to the Building Complaint Form
How do I make a Park complaint?
- Park complaints, submit an RDCK Regional Park & Trails - Feedback form.
How to reach the Bylaw Enforcement Department?
- Please submit an Online General Inquiry Form
How do I know if you can help me?
- If you have a problem or a concern, please visit our Online Complaint or Inquiry forms.
- The forms are designed to guide you through the process and direct you to the RDCK Department or external Agency that can assist you.
- Your information will be reviewed, and you will be advised of whether or not enforcement action can be sought.
A Bylaw is not associated with my area; what should I do?
- Not all regulatory bylaws are in effect region-wide.
- Please fill out the Bylaw Enforcement Survey so the Bylaw Department can advocate for more support in your area.
Will my neighbour find out if I am reporting on him/her?
- Complainant's identity and any identifying information will not be disclosed to the alleged offender or any public member except as required by law. Likewise, specific details of an investigation or enforcement steps will not be disclosed to the complainant.
- Contact information is required to clarify a complaint, obtain more information and file progress.
- Personal information you provide on this form is being collected in accordance with S.26(c) of the Freedom of Information and Protection of Privacy Act and will be used only to process it. If the Act allows, this document may become public information. For questions regarding the collection of personal information, please contact the Privacy Officer at (250) 352-6665 or foi@rdck.bc.
I am having a problem with a dog in my neighbourhood. Can you help?
- Dog control bylaws are in place in ‘defined service areas’ of Electoral Areas I, J, and K and all areas E and F only. Contractors provide services in these areas, and upon receipt of an Online Dog Control Complaint and Inquiry Form, an RDCK dog control contractor will contact you promptly.
- Areas A, B, C, D, G, H, and portions of I, J, and K do not currently have dog control bylaws and services. However, citizens from these areas (and portions) with dog control concerns are encouraged to complete a short survey for statistical purposes.
- To access the survey,
- Go to the Dog Control Complaint and Inquiry Form
- Go to Choose the RDCK Area where the contravention happens section
- Choose Other Areas (Survey) in the drop-down menu.
My neighbour had fireworks, what can I do?
- The discharge of fireworks is permitted in the RDCK, provided compliance with Noise Control Bylaw No. 2440, 2015.
- Fireworks are prohibited during the imposition of Category Two open fire prohibitions within the Southeast Fire Center.
How do I report a noise complaint?
- Noise Bylaw is in effect in Electoral Areas A, B,C, E, F, G, H, I, J and K.
- The bylaw covers barking dogs.
- Please complete an Online Complaint Form and complete the Noise Disturbance Occurrence section.
What happens when I make a formal complaint?
- Bylaw Enforcement team prioritizes enforcement actions and situations that risk human health and safety take precedence, and complaints are addressed in a priority sequence.
- If the complaint requires action, the Bylaw Enforcement Officer begins finding a solution to achieve compliance with the bylaw.
- All complaints remain confidential.
- Our policy is to update complainants following the completion of the investigation and not provide updates during an active investigation.
- If a Municipal Ticket Information Ticket is disputed, it may be necessary for the complainant(s) to testify in a Court of Law.
I didn't find what I wanted; what should I do?
- Please complete an Online General Inquiry Form and let us know how we can help you.
- A member of your team will contact you back.
The content on this page was last updated November 19 2024 at 4:15 AM